Question 1

How do I get a quote for my 3D printing project?

Accepted Answer

Simply upload your 3D files to our instant quoting system. Our automated analysis provides pricing within minutes. You can upload STL, OBJ, 3MF, or STEP files. The system analyzes material usage, printing time, and complexity to give you accurate pricing.

Question 2

What file formats do you accept?

Accepted Answer

We accept STL, OBJ, 3MF, and STEP/STP files. For best results, we recommend 3MF files as they preserve material and color information. STL files should have a resolution between 0.01-0.1mm for optimal quality.

Question 3

Do I need to create an account to place an order?

Accepted Answer

No, you can place orders as a guest user. However, creating an account allows you to track orders, access order history, save files for future use, and receive exclusive discounts and updates.

Question 4

What's the maximum file size I can upload?

Accepted Answer

Our system supports files up to 500MB. For larger files or complex assemblies, please contact our support team for assistance with file optimization or alternative upload methods.

Question 5

Which 3D printing technology should I choose?

Accepted Answer

FDM is cost-effective for prototypes and functional parts. SLA offers high detail for miniatures and jewelry. SLS provides strong, functional parts without supports. PolyJet enables multi-material and multi-color prints. DMLS is ideal for metal components requiring high strength.

Question 6

What materials are available for each technology?

Accepted Answer

FDM: PLA, ABS, PETG, TPU, Carbon Fiber composites. SLA: Standard, Tough, Flexible, Castable, High-Temp resins. SLS: Nylon PA12, Glass-filled Nylon, Aluminum-filled Nylon. PolyJet: Rigid, Flexible, Transparent, Bio-compatible materials. DMLS: Stainless Steel, Aluminum, Titanium, Inconel.

Question 7

Can you print in multiple colors or materials?

Accepted Answer

Yes, with PolyJet technology we can print multiple materials and colors in a single build. For other technologies, we offer post-processing services including painting, dyeing, and finishing to achieve desired colors and surface finishes.

Question 8

What are the size limitations for each technology?

Accepted Answer

FDM: up to 300×300×400mm. SLA: up to 200×200×250mm. SLS: up to 320×320×460mm. PolyJet: up to 490×390×200mm. DMLS: up to 250×250×325mm. Larger parts can often be printed in sections and assembled.

Question 9

How is pricing calculated?

Accepted Answer

Pricing is based on material volume, machine time, post-processing requirements, and technology used. Our instant quoting system provides transparent pricing with no hidden fees. Volume discounts are automatically applied for larger quantities.

Question 10

What payment methods do you accept?

Accepted Answer

We accept all major credit cards (Visa, MasterCard, American Express), PayPal, bank transfers, and invoice payment for qualified business customers. Payment is processed securely through Stripe.

Question 11

Do you offer volume discounts?

Accepted Answer

Yes, volume discounts are automatically applied: 5% off for 10+ identical parts, 10% off for 25+ parts, 15% off for 50+ parts, and custom pricing for orders over 100 parts. Business accounts receive additional discounts.

Question 12

Can I get a refund if I'm not satisfied?

Accepted Answer

We offer a 100% satisfaction guarantee. If your parts don't meet specifications due to our error, we'll reprint them free of charge or provide a full refund. Custom cancellations are accepted before production begins.

Question 13

What are your typical lead times?

Accepted Answer

Standard lead times: FDM 1-3 days, SLA 2-4 days, SLS 3-5 days, PolyJet 2-4 days, DMLS 5-10 days. Rush orders available with 24-48 hour delivery for most technologies. Lead times may vary during peak periods.

Question 14

How do you ensure quality?

Accepted Answer

Every part undergoes multi-stage quality inspection including dimensional verification, surface finish assessment, and material property testing. We provide QC photos and inspection reports with every order.

Question 15

Can I track my order progress?

Accepted Answer

Yes, registered users receive real-time updates via email and can track progress through their dashboard. Updates include order confirmation, production start, quality inspection, and shipping notifications.

Question 16

What if my part doesn't fit or meet specifications?

Accepted Answer

We guarantee dimensional accuracy within published tolerances. If parts don't meet specifications due to our error, we'll reprint them free of charge. We recommend ordering test parts for critical fit applications.

Question 17

What shipping options are available?

Accepted Answer

We offer UPS Ground (1-5 days), UPS 2nd Day Air, UPS Next Day Air, and international shipping via UPS Worldwide Express. For urgent orders in the Stockholm area, we provide same-day courier delivery.

Question 18

How much does shipping cost?

Accepted Answer

Shipping costs are calculated based on weight, dimensions, and destination. Standard shipping starts at 89 SEK domestically. Free shipping on orders over 1,500 SEK within Sweden. International shipping rates vary by destination.

Question 19

Do you ship internationally?

Accepted Answer

Yes, we ship worldwide via UPS. International shipments include customs documentation and duty/tax calculations. Delivery times vary by destination: 1-3 days to Europe, 2-5 days to North America, 3-7 days to other regions.

Question 20

How are parts packaged for shipping?

Accepted Answer

Parts are carefully packaged with custom protective materials including foam padding, anti-static bags for electronics, and moisture protection. Each package includes quality certificates and handling instructions.

Question 21

Can you help optimize my design for 3D printing?

Accepted Answer

Yes, our engineers offer free design consultations to optimize your parts for manufacturability, cost, and performance. We can suggest design modifications, material alternatives, and cost-saving opportunities.

Question 22

What if my file has errors or issues?

Accepted Answer

Our automated system checks for common file issues and provides recommendations. If manual repair is needed, our team can fix mesh errors, scale issues, and orientation problems, usually at no additional cost.

Question 23

Do you offer post-processing services?

Accepted Answer

Yes, we provide various finishing options including sanding, painting, vapor smoothing, dyeing, drilling, tapping, and assembly services. Post-processing options vary by material and technology used.

Question 24

Can you sign NDAs for confidential projects?

Accepted Answer

Absolutely. We routinely work with clients requiring confidentiality agreements. All files and project information are treated as confidential by default, and formal NDAs can be executed for additional protection.

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